Guarantees/ Warranty/ Returns
Our Guarantees to you
We only use top quality materials and source these as locally as we can, our Pine comes from Queensland when we are able to source it, otherwise from our neighbours in New Zealand. We leave some natural 'imperfections' like knots in the wood to speak to the character of the product.
Wood grain and variation:
The majority of our products are hand-crafted from solid Pine. As no two trees are alike, variation in grain, colour and finish will occur.
These variations are acceptable throughout the cabinetmaking/furniture and carpentry industry.
We cannot accept replacement or refund based on variation in grain, colour or finish.
- Customers interested in a perfectly consistent colour and grain should consider coloured lacquer or some of the synthetic materials used by other companies.
In addition to being constructed of natural materials our products are hand finished.
With the process of hand-finishing minor imperfections may be present and these only add to the character of the product.
These imperfections may include variations in the size of your bed - these variations do not alter the size of the mattress that fits the bed.
These are considered normal, and expected for hand finished, solid timber furniture and as such are not grounds for replacement or refund
Underside of Products
We focus our attention on the most important parts of the furniture, which are the areas that are visible during the normal use of the item.
The undersides of our beds and areas were hardware is placed on the inside are finished to a safe and neat standard, but not to the same standard as the rest of the product. By choosing to concentrate on the visible areas of the product, we are able to offer our beautiful furniture at reasonable prices for the amount of hours, material and workmanship that goes into each one.
Change of mind returns
If you are unsure about your purchase, please contact us before placing an order for more information or samples of our material/finishes.
As our products are made to order we do not accept change of mind returns or exchanges on products. However we understand that tragic circumstances occur in life, and will try our best to look at ways to accomodate our customers in these circumstances and can provide you with a full store credit to the amount of your purchase.
Refunds will not be provided unless required by law.
Delivery and Transit
We provide our customers with the estimated delivery timeframes that are given to us by our couriers. In the case that these timeframes are delayed or alter this is beyond our control and village little interiors does not take responsibility for shipped items delayed due to transit. We will however work closely with our couriers to ensure that delivery Is made on time and if any delays arise, customers will be notified.
please note: We can only deliver to fixed addresses in Australia, we cannot deliver to p.o boxes, and in the case that an unsuitable address is provided for delivery, we will endeavour to contact our customer and work with you to fix the issue, we will not commence production on the item until a suitable address is provided to us. If no suitable address is provided within 14 days the order will be cancelled and a refund given minus any merchant fees.
Local collection, can be chosen at checkout and a suitable date and time organised for collection with our customer service team. Orders must be collected within 14days of completion.
What if my item arrives damaged?
On the rare chance that an item arrives damaged please contact our customer service team with photos of all areas of the item AND the original packaging were the damage has been made so we can fix the problem as quickly as possible. Damages must be reported within 3 days of delivery.
Please check all boxes upon arrival from your courier that they do not have any large holes/dents or rips, these MUST be reported to the courier while they are present.
If an item is damaged in transit we will replace the item or part/of the item that is damaged but cannot offer a full order cancellation or a refund.
We will endeavour to work closely with our customers in order to provide you with the best service in these unfortunate circumstances, however as care is placed in the packaging and each bed is thoroughly checked before it is sent these occurrences are very rare and we will work closely to determine the cause of the damage with you.
The estimated arrival time of your furniture is a guide only and is subject to change in circumstances when materials/hardware or other situations outside of our control delay production.
Our workshop endeavours to deliver furniture as close as possible to the dates provided to each customer, please be aware when purchasing that due to the nature of our products and the time/cost that goes into manufacturing each one any delays incurred are not entitled to a refund.