Our Policies
GUARANTEE OF QUALITY
Village Little Interiors takes pride in the artisanal craftsmanship of our furniture, which is exclusively handmade in our workshop situated in Western Australia. We are committed to upholding the traditional woodworking methods, and each piece is meticulously made from solid wood. The use of such materials may result in variations in wood characteristics, such as knots and cracks, which are inherent to the natural characteristics of the wood and hence are not considered defects but rather add to the authenticity and uniqueness of the piece.
Our team of experts inspects each item with great care before shipment. However, in the event that you find any defects in the furniture, we request that you notify us immediately, before signing the acceptance of delivery. This will enable us to take prompt action and ensure that you are satisfied with your purchase. We are committed to providing you with the highest quality of handmade furniture, and your satisfaction is our top priority.
It is important to note that real wood is susceptible to expansion and contraction due to environmental factors and relative humidity. As a result of temperature changes, solid wood movement may occasionally result in the appearance of cracks within furniture. Although this is a rare occurrence, we offer a six-month window for customers to file a claim for wood cracking.
To prevent issues with solid wood furniture, it must be stored in an environment that is climate-controlled. Over time, wood furniture may also crack if exposed to direct sunlight. Our company prides itself on delivering quality craftsmanship and timeless wooden furniture that is built to last when properly cared for and used for its intended purpose.
We stand behind our work and strive to provide our customers with high-quality products.
RETURN POLICY
The vast majority of our products are bespoke and, as such, we do not accept returns. Our furniture is deemed as non-cancelable, non-returnable, and non-refundable, save for instances of faulty workmanship or manufacturing defects. In the event of any merchandise being damaged, we will e to replace it with identical merchandise, where feasible.
Our focus is on the primary sections of the furniture, which are the areas that are visible during daily use. The undersides of our beds and areas where hardware is located on the inside are finished to a safe and neat standard. By directing our attention to the visible sections of the product, we are better placed to offer our customers the most competitive pricing.
Our company is rooted in our appreciation and acceptance of the handcrafting process. Due to the limited and high-demand nature of our workshops list each month we do not tolerate negative behavior from our customers. We maintain a standard of respect for all customers and expect the same in return. It is to be noted that Village Little Interiors reserves the right to cancel and refund any order if we believe that the customer's values or behaviour towards us does not align with our business principles. Village Little Interiors also reserves the right to refuse the placement of orders from such customers in the future.
LEAD TIMES & SHIPPING
Village Little Interiors is committed to providing its customers with accurate dispatch dates and lead times. While we make every effort to meet these estimates, it is important to note that the dates selected at checkout are not guaranteed and are subject to change. As such, we cannot be held liable for any losses or damages that may result from a delay, regardless of its cause, furthermore, refunds and cancellations will not be accepted based on any delay. We encourage customers ordering vital pieces of furniture like a cot to order with 8-12 weeks of advance need for the product to minimise any inconvenience caused by a delay.
We take pride in our ability to fulfill our commitments however, please be aware that unforeseen problems may arise during the process of crafting handmade furniture, which may cause a delay. Nevertheless, our team is dedicated to delivering high-quality products to all of our customers and we ask them to understand that while we strive to provide accurate dispatch dates and lead times, these estimates can be subject to change. We appreciate your patience and understanding as we work to create the best possible product for you.
Once dispatched we provide our customers with the estimated delivery timeframes that are given to us by our couriers. In the case that these timeframes are delayed or alter this is beyond our control and village little interiors does not accept liability for shipped items delayed due to transit.
Please note: We can only deliver to fixed addresses in Australia, we cannot deliver to p.o boxes.
DAMAGE
Village Little Interiors has developed a very thorough level of quality control which includes inspections at every point of production and packaging. Nevertheless, problems can occur. Upon receiving the shipment, please inspect the delivery thoroughly. Please document the damages with photographs and all damage on the delivery paperwork. Please contact us within 24 hours and we will initiate a claim with the shipping company, to repair as new or replace any severely damaged merchandise. If the damage is not identified by you or your Receivers at the time of delivery then all claims are null and void. For our Design Trade Partners, all furniture is shipped “Free On Board,” which means as the pieces leave our factory ownership transfers to our Trade Partner. Shipping fees and any contractual obligations are managed directly with the Delivery Company and the Trade Partner.
For Light Items: Light items are boxed and shipped via FedEx or Australia Post delivery. We carefully inspect all our products prior to shipment, but damages do sometimes occur while in transit. You may not be present when the package is dropped off, but if you notice any damage after opening the box, please contact us within 24 hours of receipt. For us to submit a claim to the shipping company and get a replacement item for you, it is essential that you provide us with photos of the damage as well as photos of the shipping box. All original shipping materials must be retained for us to either credit you back or replace the item.
CONTACT US
For any inquiries, please do not hesitate to reach out to us at hello@villagelittleinteriors.com.au our business days are Monday to Friday, and we will endeavour to respond to all queries within 4-5 business days.
INTELLECTUAL PROPERTY
All images and content on the Village Little Interiors website and all Village Little Interiors social media images are the sole property of Village Little Interiors. If you need to use our pictures or logo to showcase our product on your website or page, please contact us in advance. We accept the use of tagging in social media and pinning for design representation and ask that Village Little Interiors receives an appropriate credit