Our team inspects each item with great care before shipment. However, in the event that you find any defects in the furniture, we request that you notify us immediately, before signing the acceptance of delivery. This will enable us to take prompt action and ensure that you are satisfied with your purchase. We are committed to providing you with the highest quality handmade furniture, and your satisfaction is our top priority.
It is important to note that real wood is susceptible to expansion and contraction due to environmental factors and relative humidity. As a result of temperature changes, solid wood movement may occasionally result in the appearance of cracks within furniture. Although this is a rare occurrence, we offer a six-month window for customers to file a claim for wood cracking.
To prevent issues with solid wood furniture, it must be stored in an environment that is climate-controlled. Over time, wood furniture may also crack if exposed to direct sunlight. Our company prides itself on delivering quality craftsmanship and timeless wooden furniture that is built to last when properly cared for and used for its intended purpose.
We stand behind our work and strive to provide our customers with high-quality products.
We are proud to offer a comprehensive 5-year replacement / repair warranty for all furniture items purchased from our store. This warranty is intended to provide our customers with peace of mind in the unlikely event of a defect in manufacturing. It is important to note, however, that the warranty does not cover defects that arise from general wear and tear, misuse of the product, damages incurred during the transportation of the product, or any modifications made to the product after purchase.